Project Overview
The Challenge
Medical professionals can use Complete Anatomy during their consultations to help patients understand their conditions. For patients, it can be overwhelming to take in all this information.
We wanted help both in a secure and engaging way; allowing practitioners to send a consultation directly to their patients, so they can review in their own time, and providing them with a dashboard to track engagement; all this while ensuring data protection and patient confidentiality.
My Role
Senior UI/UX Designer
Contribution
User Research, Low and High-fidelity Prototyping, Interaction Flows, Motion Design, Validation and Feedback loop.
My Role
Senior UX/UI Designer
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I worked as lead designer for Complete Anatomy Pro, collaborating with a team of designers, engineers, clinical experts and other stakeholders.
I was responsible for the design of the user onboarding experience; the interaction for creating, saving and sending consultations; the patient email and mobile app for patients to view their consultations; and the doctor's dashboard to review consultations and patient engagement.
Overview
of Consultations in Complete Anatomy
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Have you ever visited your physio or doctor and walked out totally confused by medical terms that you can’t remember and that are meaningless to you?
Encouraging patients to follow treatments is an ongoing challenge for therapists in any discipline. Correctly following a treatment (adherence to treatment) is a major factor to achieve the goal of improved patient health, and good understanding is the first step towards adherence and prevention.
The Challenge
Assist in patient education
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Complete Anatomy is a mobile and desktop application for learning and teaching anatomy in interactive 3D.
Our goal was to extend the 3D4Medical Complete Anatomy app to medical practitioners, empowering them to help their patients better understand their conditions and treatments, with an iPad and desktop app to create consultations and an online dashboard to manage consultations and patient engagement.
Discovery
Time constraints and multiple tools and systems
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Interviews and observations with our potential users helped us understand their needs and inspired our concepts. Without dedicated researchers, it was up to the design team to carry out the research ourselves.
INTERVIEWS WITH PROFESSIONALS
We spoke to medical professionals from the Beacon Clinic, Dublin, Ireland (orthopaedic surgeons, doctors, physiotherapists), focusing on areas such as:
• Methods/tools used currently. Positive and negative aspects. Prices.
• How they rate their patient understanding after a consultation.
• What they find most challenging.
• If this varies per discipline.
• What the patient data security concerns are.
• How they rate their patient understanding after a consultation.
• What they find most challenging.
• If this varies per discipline.
• What the patient data security concerns are.
INTERVIEWS WITH PATIENTS
We also spoke with patients regarding:
• Methods/tools used currently by their therapists and how they feel about them.
• Rating of their adherence to medical treatments.
• Level of research about their condition before/after the consultation.
• Behaviour when terms/concepts are unclear.
• Concerns about data protection.
• Rating of their adherence to medical treatments.
• Level of research about their condition before/after the consultation.
• Behaviour when terms/concepts are unclear.
• Concerns about data protection.
We drew conclusions and shared them with the rest of the team to define the needs for the service, its feasibility and the experience for the users.
Data protection is a huge concern.
The application would need to effectively anticipate all potential risks and integrate with current systems.
The application would need to effectively anticipate all potential risks and integrate with current systems.
Key insights that informed the design:
1. Doctors often have very little or no time at all to prepare for the next consultation when their patient leaves the office.
2. Mobile devices are often shared, accessed by multiple people or brought home.
3. It's highly common to feel too embarrassed to ask about medical terms.
4. In cases of surgery or invasive treatment, surgeons require the patient's consent. For ethical and legal reasons, they need to prove that the patient understood the details of the treatment before consenting.
5. Pricing is an issue. Some doctors expressed excitement when shown the 3D anatomical models but when asked about pricing they were happy with their current 2D paper images.
6. Any system would have to integrate with their current platforms. They won’t be logging onto somewhere else!
Doctors don’t have much time to prepare between consultations, so creating, saving and sending consultations needed to be very smooth and fast.
Ideation
Smooth integration key for success
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The image below shows the Story Map for medical professionals to send a consultation to their patients in Complete Anatomy.
The diagram below shows the flow for medical professionals to send a consultation to their patients and the patient's journey to receive and view their consultation.
Ensuring that users understood the conceptual model of the app took a lot of iteration, testing and use of UI animations, establishing a clear distinction between the normal use of the app and the creation of a consultation.
The existing UI of Complete Anatomy presented a lot of restrictions for new controls and options. The way the app was engineered also meant the use of colours was very limited.
Start Consultation hint
Doctors can Save images to the Consultation or Discard
It was essential to pay special attention to patient data protection and confidentiality, preventing situations in which the iPad could display personal details and sensitive information.
After 2' of inactivity the screen is blocked.
Version 2 - No information visible. Option to disable.
Review images and Discard or Send to Patient.
The only information needed is the patient's name and email.
Patients would receive an email with their consultation, which would allow them to view all annotated images and comments from their doctor.
On their dashboard, doctors would be able to see the level of engagement of the patient with the information, so they can follow up if necessary.
